Privacy Policy

Our privacy policy is a legal document where we outline how we retain, process or handle user and client data.

Information to the user

Who is responsible for processing your personal data?
ELÉCTRICA MALLORCA is RESPONSIBLE for the processing of the USER’s personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and the Organic Law 3/2018, of December 5 (LOPDGDD).

Why do we process your personal data?
To maintain a business relationship with the user. The operations planned to carry out the treatment are:

  • Remission of commercial advertising communications by e-mail, fax, SMS, MMS, social networks or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications. These communications will be made by the RESPONSIBLE and will be related to its products and services, or those of its collaborators or suppliers, with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Carry out market research and statistical analysis.
  • Process orders, requests, respond to queries or any type of request that is made by the USER through any of the contact forms that are made available on the website of the RESPONSIBLE.
  • Send the online newsletter, about news, offers and promotions in our activity.

For what reason can we process your personal data?
Because the treatment is legitimized by article 6 of the GDPR in the following way:

  • With the consent of the USER: sending of commercial communications and the newsletter.
  • For the legitimate interest of the RESPONSIBLE: carry out market studies, statistical analyses, etc. and process orders, requests, etc. at the request of the USER.

How long will we keep your personal data?
They will be kept for no longer than necessary to maintain the end of the treatment or there are legal requirements that dictate their custody and when it is no longer necessary for it, they will be deleted with adequate security measures to guarantee the anonymization of the data or the total destruction of the same.

To whom do we provide your personal data?
No communication of personal data to third parties is planned except, if necessary for the development and execution of the purposes of the treatment, to our service providers related to communications, with whom the RESPONSIBLE has signed the confidentiality and data manager contracts. treatment required by current privacy regulations.

What are your rights?
The rights that assist the USER are:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data, and limitation or opposition to its treatment.
  • Right to file a claim with the control authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights:
ELÉCTRICA MALLORCA. Calle José Vargas Ponce, 46 – 07007 Es Coll d´en Rabassa (Palma de Mallorca). Email: info@electricamallorca.com

Mandatory or optional nature of the information provided by the user

The USERS, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data are necessary to meet your request, by the provider, the inclusion of data in the remaining fields being voluntary. The USER guarantees that the personal data provided to the RESPONSIBLE is true and is responsible for communicating any changes to them.

The RESPONSIBLE informs that all the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the USER. In the event that all the data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.

Security measures

That in accordance with the provisions of current regulations on the protection of personal data, the RESPONSIBLE is complying with all the provisions of the GDPR and LOPDGDD regulations for the treatment of personal data of its responsibility, and manifestly with the principles described in the article 5 of the GDPR, by which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has communicated the appropriate information so that they can exercise them.

For more information about privacy guarantees, you can contact the RESPONSIBLE through ELÉCTRICA MALLORCA. Calle José Vargas Ponce, 46 – 07007 Es Coll d´en Rabassa (Palma de Mallorca). Email: info@electricamallorca.com

Privacy policy on social networks

Who is responsible for processing your personal data?
ELÉCTRICA MALLORCA, hereinafter RESPONSIBLE, informs the USER that it has proceeded to create a profile on the Social Networks Facebook, Instagram, Twitter and Pinterest, which is responsible for the processing of the user’s personal data that is carried out. carried out in said social networks and informs you that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018, of December 5 ( LOPDGDD), for which the following treatment information is provided:

Why do we process your personal data?
End of treatment: maintain a relationship between the USER and the RESPONSIBLE that may include the following operations:

  • Process requests and queries raised to the person in charge
  • Inform about activities and events organized by the person in charge
  • Inform about products or services offered by the person in charge
  • Interact through official profiles

For what reason can we process your personal data?
Legal basis of the treatment: article 6.1.a GDPR, the interested party has given their consent for the treatment of their personal data for one or more specific purposes. The USER has a profile on the same social network and has decided to join the social network of the RESPONSIBLE thus showing interest in the information published therein, therefore, at the time of requesting to follow our official profiles, you provide us with your consent for the processing of personal data published in your profile.

The USER can access the privacy policies of the social network itself at any time, as well as configure its profile to guarantee their privacy.

The RESPONSIBLE has access to and treats the public information of the USER, especially its contact name. These data are only used within the social network itself and will only be incorporated into a file of the CONTROLLER when necessary to process the USER’s request.

How long will we keep your personal data?
Data conservation criteria: they will be kept as long as the USER does not revoke the consent given as indicated in this privacy policy.

To whom do we provide your personal data?
Communication of data: the information provided by the USER through the social networks of the RESPONSIBLE, including their personal data, may be published, always depending on the services that the USER uses, so it may be made publicly available to others. third-party users of social networks. From the profile of each social network, the USER can configure what information they want to make public in each case, see the permissions that have been granted, delete or deactivate them, like any third-party application that they no longer want to use.

No communication of personal data to third parties outside the social network is planned, except, if it is essential for the development and execution of the purposes of the treatment, to our service providers related to communications, with whom the RESPONSIBLE has signed the contracts of confidentiality and treatment manager required by current privacy regulations.

What are your rights?
Rights that assist the USER: they can only be satisfied in relation to that information that is under the control of the RESPONSIBLE.

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data, and limitation or opposition to its treatment.
  • Right to file a claim with the control authority (www.aepd.es) if you consider that the treatment does not comply with current regulations

Contact information to exercise your rights:
ELÉCTRICA MALLORCA. Calle José Vargas Ponce, 46 – 07007 Es Coll d´en Rabassa (Palma de Mallorca). Email: info@electricamallorca.com

Using the profile

The RESPONSIBLE will carry out the following actions:

  • Access to public profile information.
  • Publication in the USER’s profile of all the information already published in the social network of the RESPONSIBLE.
  • Send personal and individual messages through social network channels.
  • Page status updates to be posted on the USER’s profile.

The USER can always control their connections, eliminate content that no longer interests them and restrict who they share their connections with; To do this, you must access your privacy settings.

Publications

The USER, once he is a follower or has joined the social network of the RESPONSIBLE, may publish comments, links, images, photographs or any other type of multimedia content supported by it. The USER, in all cases, must be the owner of the published content, enjoy the copyright and intellectual property rights or have the consent of the affected third parties.

Any publication on the social network, whether text, graphics, photographs, videos, etc., is expressly prohibited. that violate or are likely to violate morality, ethics, good taste or decorum, and/or that infringe, violate or violate intellectual or industrial property rights, the right to image or the Law.

In these cases, the CONTROLLER reserves the right to immediately remove the content, without prior notice, and may request the permanent blocking of the USER.

The RESPONSIBLE will not be responsible for the contents that a USER has freely published.

The USER must bear in mind that his publications will be known by other users, for which he himself is primarily responsible for his privacy.

The images that can be published on the social network will not be stored in any file by the CONTROLLER, but they will remain on the social network.

Data of minors or people with special abilities

Access and registration through the social networks of the RESPONSIBLE is prohibited to minors under 18 years of age. On the other hand, if the USER has special capacities, the intervention of the holder of his parental authority or guardianship, or his legal representative through a valid document that proves the representation, will be necessary.

The RESPONSIBLE will be expressly exempt from any liability that may arise from the use of social networks by minors or people with special abilities. The social networks of the RESPONSIBLE do not consciously collect any personal information from minors, therefore, if the USER is a minor, they should not register, use the social networks of the RESPONSIBLE or provide any personal information.

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